Last Updated: August 27, 2026

At [Your Store Name], we want you to be satisfied with your purchase. If your order does not meet your expectations, you may be eligible for a return or refund subject to the terms and conditions below.

1. Return Window

You may request a return within 30 days of delivery, unless a different return period is stated on the applicable product page.

To be eligible for a return, the item must generally be:

  • Unused and in resalable condition

  • In its original condition

  • Free from damage caused after delivery

  • Returned with the original packaging where reasonably possible

  • Accompanied by your order information or valid proof of purchase

Certain products may have additional or different return requirements, which will be disclosed on the applicable product page.

2. Furniture Returns & Return Freight

Furniture items are large, heavy, and often require specialized freight transportation. For change-of-mind or other customer-preference returns, the customer is responsible for all return freight costs and applicable handling charges.

This may include:

  • Freight carrier charges

  • Pickup or transportation fees

  • Delivery-area or accessorial charges

  • Packaging or repackaging costs, where applicable

  • Other reasonable costs required to transport the furniture back to our designated return location

[Your Store Name] does not provide free return shipping for change-of-mind furniture returns.

Before returning any furniture, customers must contact us and receive written return instructions and authorization. Do not independently arrange freight transportation or ship furniture to us without authorization.

Unauthorized returns may be refused or may result in additional costs to the customer.

3. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, or materially different from what was ordered, contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the item

  • Photographs of the exterior and interior packaging

  • Photographs of any visible shipping damage

  • Shipping label or freight documentation, where applicable

After reviewing the claim, we may provide an appropriate resolution, which may include a replacement, repair, replacement parts, partial refund, or full refund.

When a return is required because the item is defective, damaged in transit, or incorrectly supplied, we will provide return instructions and, where applicable, arrange or cover the reasonable return transportation costs.

4. Change-of-Mind Returns

If you change your mind about a purchase, the item may be eligible for return if it satisfies the requirements of this policy.

For approved change-of-mind returns:

The customer is responsible for the return freight cost and applicable handling charges.

The customer is also responsible for ensuring that the item is adequately protected for return transportation. Any damage occurring during a customer-arranged return may affect the refund amount.

The original outbound shipping or delivery charge, if separately charged and non-refundable, is not refundable on a change-of-mind return.

5. Restocking & Handling Charges

For approved change-of-mind furniture returns, a restocking and handling fee of up to 20% of the purchase price may be deducted from the refund when applicable.

The exact amount, if any, will depend on the item’s condition, packaging, handling requirements, and costs associated with preparing the item for resale.

No restocking fee will be charged where the return is required because the item was defective, damaged in transit, or incorrectly supplied by us, except where permitted by applicable law.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Final-sale items

  • Clearance items

  • Customized or made-to-order products

  • Personalized products

  • Items that have been used or materially assembled

  • Items modified after delivery

  • Items damaged after delivery due to customer handling

  • Products specifically identified as non-returnable on the applicable product page

Any applicable non-returnable status will be disclosed before purchase where required.

7. Return Authorization & Inspection

All returns require prior authorization from [Your Store Name].

Once a return is authorized, we will provide instructions regarding the return location, carrier requirements, packaging, and any other applicable procedures.

Returned merchandise may be inspected upon receipt.

If the returned item does not meet the eligibility requirements, we may:

  • Reduce the refund to account for damage or missing components;

  • Deduct applicable fees or costs; or

  • Decline the return where permitted by applicable law.

8. Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be processed within 5–10 business days after the returned merchandise has been received and inspected.

Refunds will normally be issued to the original payment method used for the purchase.

Depending on your bank, credit-card issuer, or payment provider, it may take additional business days for the refund to appear in your account.

Where applicable, the refund will be reduced by:

  • Customer-responsible return freight charges

  • Applicable restocking or handling fees

  • Costs associated with damage or missing components

  • Other properly disclosed and applicable deductions

9. Partial Refunds

In certain circumstances, we may offer a partial refund instead of requiring a full return.

This may apply where an item has:

  • Minor cosmetic damage

  • Minor imperfections

  • Missing non-essential components

  • Another issue that does not require complete replacement or return

Any partial refund offered will be communicated to the customer before the resolution is finalized.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests are not guaranteed once an order has entered processing, production, fulfillment, or shipment.

If an order can be cancelled before shipment, we will confirm the cancellation and applicable refund.

If cancellation occurs after processing, production, or shipment has begun, applicable costs already incurred may be deducted from the refund, where permitted by applicable law.

11. Exchanges

Where inventory permits, we may offer an exchange for defective, damaged, or incorrectly supplied merchandise.

Exchange availability depends on product availability and the circumstances of the return.

Customer-requested exchanges due to preference, size, style, or change of mind may be treated as a change-of-mind return and may be subject to the applicable return freight and handling charges described above.

12. Important Freight Return Requirement

Please do not ship or arrange freight for a furniture return without first contacting us and receiving return authorization.

Because furniture returns require specific freight arrangements, customers who independently arrange a return may be responsible for all resulting transportation costs, additional handling charges, or other expenses.

13. Contact Us

For return, refund, or cancellation assistance, please contact:

[Your Store Name]
Email: [support@email.com]
Phone: [Phone Number]

When contacting us about a return, please include your order number and a brief description of the reason for the request.

Important: This policy is intended to clearly explain our standard return procedures. Nothing in this policy limits any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.